Shipping and Delivery

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At Q I L E studio, we proudly offer fast, secure, and reliable shipping worldwide.

Below you’ll find full details about our UK and international delivery services.

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🇬🇧 UK Shipping

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We ship all UK orders with trusted tracked services to ensure safe and timely delivery.

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Free UK Shipping

• FREE Standard UK Shipping on orders over £35

• Orders under £35: Shipping cost calculated at checkout

 

Delivery Time (UK)

• Estimated delivery: 2–5 business days

• Orders are dispatched within 1–2 business days

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All UK shipments include tracking.

 

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🌍 International Shipping

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We deliver globally using reliable international courier services.

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Free International Shipping

• FREE Worldwide Shipping on orders over £100

• Orders under £100: Shipping cost calculated at checkout

 

Delivery Time (International)

• Estimated delivery: 5–12 business days

• Delivery times vary depending on destination country

 

All international orders include tracking.

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📦 Order Processing Time​

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• Orders are processed within 1–2 business days

• You will receive a confirmation email once your order has shipped

• Tracking details will be sent via email

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Please note: Delivery times begin once the order has been dispatched.

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🛃 Customs, Duties & Taxes

 

International orders may be subject to customs duties, VAT, or import taxes depending on your country.

• These charges are determined by your local customs authority

• Customers are responsible for any additional import fees

• We recommend checking your local regulations before placing an order

 

Qilé Studio is not responsible for customs delays.

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🚚 Shipping Carriers

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We partner with reliable shipping providers including:

• Royal Mail (UK)

• DHL

• UPS

• FedEx

• International tracked postal services

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Carrier selection depends on destination and service availability.

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⏳ Delivery Delays

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Delivery times may vary due to:

• Public holidays

• Peak seasons (e.g., Christmas)

• Customs inspections

• Weather or logistical disruptions

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If your order experiences unexpected delays, please contact our support team.​​

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📬 Lost or Damaged Parcels

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If your parcel appears lost or arrives damaged:

1. Contact us within 7 days of delivery

2. Provide your order number and tracking details

3. We will assist you promptly